Refund policy

At PlantBrolly, we take great pride in the quality of our products and want you to enjoy your purchase with confidence.

If you believe your item has a manufacturing defect, please contact us with proof of purchase and evidence of the fault, such as photos or a short video.

Faulty Products

There is no need to return a faulty product. Once the fault has been reviewed and confirmed, we will arrange to send you a replacement.

Eligibility

To help us assess your request, please provide:

• Your order number or proof of purchase
• Photos or a short video showing the fault
• A brief description of the issue

Please note that this policy does not cover damage caused by incorrect use or handling, or normal wear and tear. Your rights under Australian Consumer Law remain unaffected.

How to Request a Replacement

To request a replacement, please email our customer care team at hello@plantbrolly.com with your order details and evidence of the fault.

Once we have reviewed your request, we will confirm the next steps and arrange a replacement where applicable.

Thank you for choosing PlantBrolly. We appreciate your trust in us.