Refund policy

At PlantBrolly, we take great pride in the quality of our products and want you to enjoy your purchase with confidence.

If you believe your item has a manufacturing defect, you may request a return or replacement within 30 days of purchase, provided you have proof of purchase.

Eligibility for Returns

We accept returns only for items that meet the following conditions:

• Have a manufacturing defect, and
• Are returned within 30 days of the purchase date, and
• Include a valid proof of purchase (such as a receipt or order confirmation).

Please note: We do not accept returns for:

• Change of mind
• Incorrect use or handling
• Normal wear and tear

How to Request a Return

To initiate a return, please contact our customer care team at hello@plantbrolly.com with the following details:

• Your order number
• Proof of purchase
• Photos or details showing the manufacturing defect

Once your return request is reviewed, we’ll provide instructions for returning the item if eligible.

Refunds or Replacements

If approved, we will offer a replacement or a refund to your original payment method. Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Thank you for choosing PlantBrolly.